My family member isn’t going to use it because another product was recommended by his surgeon. What was totally surprising is your return policy. It’s disproportionally expensive requiring a 20% restocking fee, not typical and unfair to your customers. I’ll never order anything from you again. You aren’t costumer friendly especially at a time when your customers are injured and would benefit most from some kindness from an organization that is supposed to support healing. It doesn’t suit you well.
As I wrote previously, this isn't the first Breg Polar Care ice machine we have. The previous machine was used to ice 4 knee replacements and 1 ankle surgery. It is still working great, but, it's showing it's age and the knee pad and tubing needed to be replaced. The new machine is working great, but I would like the ice catcher thing that was inside to be put on again. It made it easier to pour off the water and add more ice.
I borrowed this machine from a physical therapist I work with. I don’t know how long she had it but following my knee replacement I took it to the hospital with me where I kept it on for almost 24 hours, the staff filling it with ice for me. I came home and used it almost nonstop because my pain was poorly managed by medication. I did not realize I was overdoing it and I finally burned out the motor. I have just bought two, one to replace hers and one for me. I can’t sleep unless I have it on for at least 2 to 3 hours when I go to bed. It works better than any medication. I thought the 24 hour pain was going to drive me crazy! This machine got me through the misery of three months of knee pain. I was so glad she introduced me to this cryotherapy machine. It was a lifesaver! My pain has subsided, but the swelling is still there so I am continuing to use it. I give it five stars without any hesitation.
I haven’t tried it yet as my surgery is next week. I’ll have a better view after July 4th with two weeks of treatment.
I have not used it yet!
